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The First Pair Guarantee

If this is your first time trying a specific type of undergarment, you can open, wash, and wear one item. If you do not love it, notify us within 30 days of delivery for a refund or free exchange.

Standard return policy

For subsequent orders or additional items in a multipack, requests must be made within 30 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached.

Fees and options

Exchanges and store credit are free for U.S. orders. Refunds to original payment may be subject to processing fees. Original shipping fees are non-refundable.

International orders

International customers are responsible for return shipping costs. Original duties and customs fees are non-refundable.

Final sale

Items discounted by 30% or more, gift cards, laundry bags, socks, pads, inserts, and worn items outside the guarantee are not eligible for return or exchange.

","Shipping Policy","Standard shipping details, delivery estimates, and tracking support.","

Shipping details

Orders placed by 12:00 AM midnight begin processing the next business day. Orders are processed and shipped Monday through Friday, excluding holidays.

Orders typically ship within 1-2 business days after being placed.

Shipping rates

Orders over $60 qualify for free standard shipping. Orders under $60 ship at a $6.90 flat rate.

Estimated delivery times

Domestic orders usually arrive 3-5 business days after shipment. International orders usually arrive 5-8 business days after shipment, depending on customs clearance.

Tracking issues

Tracking numbers may take 1-2 business days to update. If tracking says delivered but you cannot find your order, check your mailbox, neighbors, building desk, or household members first, then contact us at info@nuagewears.com.

","The Best Pair Guarantee.","layout","guarantee","localOnly",true,"Our Promise","Finding your perfect fit shouldn't be a gamble. We give you 30 days to wear, wash, and live in your first pair. If it's not the most comfortable underwear you own, the next one is on us.","","steps",[64,65,66],"details",[60,61,62,63],"Applies only to your first single item of a specific product category (e.g., your first pair of underwear, your first bra).","If you purchase a multipack for your first try, the guarantee covers one item from the pack. The remaining unopened items can be returned normally.","For hygiene reasons, please do not return worn underwear. We will process your refund or exchange without requiring a physical return of the worn item.","Valid for 30 days from the date of delivery.",{"_67":74,"_37":75,"_43":76},{"_67":71,"_37":72,"_43":73},{"_67":68,"_37":69,"_43":70},"number","3","Exchange","We'll help you find the right size or style and send a replacement, or issue a full refund. Keep the original pair.","2","Evaluate","If the fit isn't quite right, or the style isn't what you expected, let us know.","1","Wear It","Take 30 days to truly test the comfort. Wear it to work, to the gym, lounging on the couch.","Frequently Asked Questions","Find answers to common questions about our products, sizing, and policies.","items",[81,82,83,84,85,86,87,88,89,90,91,92],{"_93":118,"_95":123,"_97":124},{"_93":118,"_95":121,"_97":122},{"_93":118,"_95":119,"_97":120},{"_93":111,"_95":116,"_97":117},{"_93":111,"_95":114,"_97":115},{"_93":111,"_95":112,"_97":113},{"_93":106,"_95":109,"_97":110},{"_93":106,"_95":107,"_97":108},{"_93":101,"_95":104,"_97":105},{"_93":101,"_95":102,"_97":103},{"_93":94,"_95":99,"_97":100},{"_93":94,"_95":96,"_97":98},"category","Cirrus Circle","question","How do I redeem my points?","answer","From your member dashboard, choose a reward to generate a code. You'll return to your cart with the code ready to apply at checkout.","What is the Cirrus Circle?","It's our free membership rewards program. Earn points on every purchase, product review, referral, and birthday, then redeem them for discounts, free shipping, and early access.","Returns & Guarantee","How do I start a return or exchange?","Contact support through the Contact page within 30 days of delivery. We'll confirm whether a refund or free exchange is the best route for you.","What is the Best Pair Guarantee?","Try your first pair for 30 days. If the fit isn't right, contact support to choose a refund or a free exchange - no return required on your first try-on.","Orders & Shipping","How do I track my order?","Visit the Order Tracking page and enter your order number and email. You'll also receive a tracking link by email when your order ships.","How long does shipping take?","Orders ship within 1-2 business days. US delivery takes 5-8 business days; international delivery 7-20 business days depending on location. Shipping is free over $60.","Products & Materials","Are the raw-cut edges durable?","Yes. Our edges are precision laser-bonded, not stitched, so they stay smooth and invisible under clothing without fraying or rolling.","How should I care for my NuageWears?","Machine wash cold and air dry for best results. Avoid bleach and fabric softeners to keep the fabric soft and the edges intact wash after wash.","What does PFAS-free mean?","All NuageWears fabrics are made without PFAS - a group of synthetic 'forever chemicals.' Our materials are skin-safe, non-toxic, and breathable for all-day wear.","Sizing & Fit","What if my size is between two options?","For a closer, smoothing fit choose the smaller size; for a relaxed, airier feel choose the larger. Our Best Pair Guarantee covers your first pair if the fit isn't right.","What's the difference between Curve, Balance, and Lift fits?","These are NuFit's shape-matched options. Curve is made for fuller volume in the lower seat, Balance for evenly proportioned shapes, and Lift for a fuller upper seat. Choose the fit that matches your silhouette.","How do I find my size?","Use the Fit & Size Guide, accessible from any product page and the Purchase Card. Measure your waist and hips, match them to the size chart, and apply the suggested size directly to your selection.","About Us","story","Discover","Nuage is built for softness, lightness, and barely-there confidence.","

We are Nuage, a women's lingerie brand redefining comfort through innovation. Our mission is simple: create underwear that feels like wearing nothing at all.

Our name, “Nuage,” the French word for cloud, captures exactly what we deliver: softness, lightness, and effortless ease. Each piece is crafted to give you that barely-there feel—so seamless, you’ll forget you’re even wearing it.

Nuage isn’t just underwear. It’s a promise of comfort, confidence, and liberation. A daily essential, redesigned for women who demand more from their lingerie. With Nuage, the future of seamless has arrived—finally as soft, invisible, and adaptable as the women who wear it.

Customer Service : 9:00 Am To 5:00 Pm (Mon To Fri)

Address:1317 Edgewater Drive,#666, Orlando, Florida 32804, United States

Email: info@nuagewears.com

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Comfort, first

The Cirrus Circle is for people who want first access to new colors, product launches, fit guidance, and thoughtful updates from Nuage.

What members get

Members can receive early product notes, launch reminders, and styling ideas designed around barely-there comfort.

","Engineering Lab","A closer look at the comfort details behind Nuage: smooth edges, breathable fabric, and no-dig construction.","

Designed around real fit problems

Nuage starts with the everyday issues people actually feel: visible lines, digging edges, shifting fabric, and underwear that distracts you throughout the day.

Soft structure, barely-there feel

Our design approach focuses on smooth silhouettes, flexible support, and breathable materials that move with the body instead of fighting against it.

Made to disappear under clothes

Raw-cut edges, stretch recovery, and close-to-body construction help each piece sit flat under leggings, dresses, denim, and lounge layers.

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