[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8},"actionData","errors","root",{"_491":665,"_666":667,"_237":-5,"_11":12,"_668":669,"_13":670,"_671":672,"_673":674,"_675":676,"_17":18,"_677":678,"_679":680,"_681":682,"_683":684,"_685":686},"routes/pages.$handle",{"_9":10,"_11":12,"_13":14,"_15":16,"_17":18},"page",{"_658":659,"_660":661,"_37":662,"_43":663,"_19":664,"_39":-7,"_41":-5},"locale","en","settings",{"_11":12,"_219":220,"_221":222,"_49":223,"_224":225,"_226":227,"_19":228,"_229":230,"_231":232,"_233":234,"_235":236,"_237":238,"_239":240,"_241":242,"_243":244},"routeConfig",{"_19":20,"_21":22},"requestUrl","https://www.nuagewears.com/pages/order-tracking","seo",{"_217":218},"pages",{"_23":24,"_25":26,"_27":28,"_29":30,"_31":32,"_33":34,"_35":36},"engineering-lab",{"_37":165,"_41":166,"_51":52,"_49":167,"_130":168,"_169":170},"the-cirrus-circle",{"_37":162,"_39":127,"_41":163,"_43":164},"about-us",{"_37":125,"_51":52,"_49":126,"_39":127,"_41":128,"_43":129,"_130":131},"faq",{"_37":77,"_49":29,"_51":52,"_39":40,"_41":78,"_43":55,"_79":80},"the-best-pair-guarantee",{"_37":48,"_49":50,"_51":52,"_39":53,"_41":54,"_43":55,"_56":57,"_58":59},"shipping-policy",{"_37":45,"_39":40,"_41":46,"_43":47},"refund-policy-2026",{"_37":38,"_39":40,"_41":42,"_43":44},"title","Returns & Exchanges Policy","eyebrow","Support","summary","Try your first pair with confidence, then use standard returns for unopened items.","body","

The First Pair Guarantee

If this is your first time trying a specific type of undergarment, you can open, wash, and wear one item. If you do not love it, notify us within 30 days of delivery for a refund or free exchange.

Standard return policy

For subsequent orders or additional items in a multipack, requests must be made within 30 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached.

Fees and options

Exchanges and store credit are free for U.S. orders. Refunds to original payment may be subject to processing fees. Original shipping fees are non-refundable.

International orders

International customers are responsible for return shipping costs. Original duties and customs fees are non-refundable.

Final sale

Items discounted by 30% or more, gift cards, laundry bags, socks, pads, inserts, and worn items outside the guarantee are not eligible for return or exchange.

","Shipping Policy","Standard shipping details, delivery estimates, and tracking support.","

Shipping details

Orders placed by 12:00 AM midnight begin processing the next business day. Orders are processed and shipped Monday through Friday, excluding holidays.

Orders typically ship within 1-2 business days after being placed.

Shipping rates

Orders over $60 qualify for free standard shipping. Orders under $60 ship at a $6.90 flat rate.

Estimated delivery times

Domestic orders usually arrive 3-5 business days after shipment. International orders usually arrive 5-8 business days after shipment, depending on customs clearance.

Tracking issues

Tracking numbers may take 1-2 business days to update. If tracking says delivered but you cannot find your order, check your mailbox, neighbors, building desk, or household members first, then contact us at info@nuagewears.com.

","The Best Pair Guarantee.","layout","guarantee","localOnly",true,"Our Promise","Finding your perfect fit shouldn't be a gamble. We give you 30 days to wear, wash, and live in your first pair. If it's not the most comfortable underwear you own, the next one is on us.","","steps",[64,65,66],"details",[60,61,62,63],"Applies only to your first single item of a specific product category (e.g., your first pair of underwear, your first bra).","If you purchase a multipack for your first try, the guarantee covers one item from the pack. The remaining unopened items can be returned normally.","For hygiene reasons, please do not return worn underwear. We will process your refund or exchange without requiring a physical return of the worn item.","Valid for 30 days from the date of delivery.",{"_67":74,"_37":75,"_43":76},{"_67":71,"_37":72,"_43":73},{"_67":68,"_37":69,"_43":70},"number","3","Exchange","We'll help you find the right size or style and send a replacement, or issue a full refund. Keep the original pair.","2","Evaluate","If the fit isn't quite right, or the style isn't what you expected, let us know.","1","Wear It","Take 30 days to truly test the comfort. Wear it to work, to the gym, lounging on the couch.","Frequently Asked Questions","Find answers to common questions about our products, sizing, and policies.","items",[81,82,83,84,85,86,87,88,89,90,91,92],{"_93":118,"_95":123,"_97":124},{"_93":118,"_95":121,"_97":122},{"_93":118,"_95":119,"_97":120},{"_93":111,"_95":116,"_97":117},{"_93":111,"_95":114,"_97":115},{"_93":111,"_95":112,"_97":113},{"_93":106,"_95":109,"_97":110},{"_93":106,"_95":107,"_97":108},{"_93":101,"_95":104,"_97":105},{"_93":101,"_95":102,"_97":103},{"_93":94,"_95":99,"_97":100},{"_93":94,"_95":96,"_97":98},"category","Cirrus Circle","question","How do I redeem my points?","answer","From your member dashboard, choose a reward to generate a code. You'll return to your cart with the code ready to apply at checkout.","What is the Cirrus Circle?","It's our free membership rewards program. Earn points on every purchase, product review, referral, and birthday, then redeem them for discounts, free shipping, and early access.","Returns & Guarantee","How do I start a return or exchange?","Contact support through the Contact page within 30 days of delivery. We'll confirm whether a refund or free exchange is the best route for you.","What is the Best Pair Guarantee?","Try your first pair for 30 days. If the fit isn't right, contact support to choose a refund or a free exchange - no return required on your first try-on.","Orders & Shipping","How do I track my order?","Visit the Order Tracking page and enter your order number and email. You'll also receive a tracking link by email when your order ships.","How long does shipping take?","Orders ship within 1-2 business days. US delivery takes 5-8 business days; international delivery 7-20 business days depending on location. Shipping is free over $60.","Products & Materials","Are the raw-cut edges durable?","Yes. Our edges are precision laser-bonded, not stitched, so they stay smooth and invisible under clothing without fraying or rolling.","How should I care for my NuageWears?","Machine wash cold and air dry for best results. Avoid bleach and fabric softeners to keep the fabric soft and the edges intact wash after wash.","What does PFAS-free mean?","All NuageWears fabrics are made without PFAS - a group of synthetic 'forever chemicals.' Our materials are skin-safe, non-toxic, and breathable for all-day wear.","Sizing & Fit","What if my size is between two options?","For a closer, smoothing fit choose the smaller size; for a relaxed, airier feel choose the larger. Our Best Pair Guarantee covers your first pair if the fit isn't right.","What's the difference between Curve, Balance, and Lift fits?","These are NuFit's shape-matched options. Curve is made for fuller volume in the lower seat, Balance for evenly proportioned shapes, and Lift for a fuller upper seat. Choose the fit that matches your silhouette.","How do I find my size?","Use the Fit & Size Guide, accessible from any product page and the Purchase Card. Measure your waist and hips, match them to the size chart, and apply the suggested size directly to your selection.","About Us","story","Discover","Nuage is built for softness, lightness, and barely-there confidence.","

We are Nuage, a women's lingerie brand redefining comfort through innovation. Our mission is simple: create underwear that feels like wearing nothing at all.

Our name, “Nuage,” the French word for cloud, captures exactly what we deliver: softness, lightness, and effortless ease. Each piece is crafted to give you that barely-there feel—so seamless, you’ll forget you’re even wearing it.

Nuage isn’t just underwear. It’s a promise of comfort, confidence, and liberation. A daily essential, redesigned for women who demand more from their lingerie. With Nuage, the future of seamless has arrived—finally as soft, invisible, and adaptable as the women who wear it.

Customer Service : 9:00 Am To 5:00 Pm (Mon To Fri)

Address:1317 Edgewater Drive,#666, Orlando, Florida 32804, United States

Email: info@nuagewears.com

","sections",[132,133,134,135],{"_136":156,"_39":157,"_37":158,"_159":160,"_156":161},{"_136":137,"_39":151,"_37":152,"_43":153,"_141":154,"_143":155},{"_136":137,"_39":145,"_37":146,"_43":147,"_141":148,"_143":149,"_150":52},{"_136":137,"_39":138,"_37":139,"_43":140,"_141":142,"_143":144},"type","imageText","The Mission","A \"Quick-Dry Shirt\" for your Butt","We believe your essentials should breathe as hard as you do. Our high-performance Polyamide and Elastane blend features an engineered micro-mesh structure—think of it as a high-end performance running shirt, but designed specifically for your most intimate areas. Our mission is to provide liberation through movement. We’ve handled the physics of your first layer—no shifting, no pinching, no sweat—so you can focus entirely on the physics of your workout.\n\nWelcome to Nuage. Move like a cloud.","image","https://cdn.shopify.com/s/files/1/0800/1427/8952/files/DSC01205.jpg?v=1770278256&width=2000","imageAlt","Nuage quick dry fabric","The Innovation","Engineered for the Human Form","Traditional \"seamless\" underwear often fails because it still relies on thin elastic bands that cause pinching and red marks. We threw out the traditional blueprint and rebuilt underwear from the fiber up. By using calibrated fabric stretch levels instead of elastic and a 3D glute contour, we’ve created a wedgie-proof design that anchors to your curves without shifting or digging. Finished with raw-cut edges and zero stitching, our pieces disappear under compression leggings while treating your skin with the respect it deserves.","https://cdn.shopify.com/s/files/1/0800/1427/8952/files/DSC01877.jpg?v=1770278263&width=2000","Nuage engineered comfort","reverse","The Spark","The End of the Workout Compromise","For years, the \"gym uniform\" required a silent sacrifice. To avoid visible panty lines in leggings, we wore thongs that shifted and irritated. To get full coverage, we wore bulky seams that dug into our skin. We were tired of \"making it work.\" Nuage started with a mission to create the ultimate alternative to the workout thong: a full-coverage brief that stays invisible, stays put, and feels like a second skin. We believe that your first layer should be your last distraction.","https://cdn.shopify.com/s/files/1/0800/1427/8952/files/DSC03577.jpg?v=1770278294&width=2000","Nuage movement story","video","Made for movement","How we came to be","poster","https://cdn.shopify.com/s/files/1/0800/1427/8952/files/preview_images/b425c0b7596a460ca679179c0c7a4923.thumbnail.0000000000_1800x.jpg?v=1770007409","https://cdn.shopify.com/videos/c/vp/b425c0b7596a460ca679179c0c7a4923/b425c0b7596a460ca679179c0c7a4923.HD-720p-4.5Mbps-69750064.mp4?v=0","The Cirrus Circle","A community for first access, fit notes, comfort tips, and the newest Nuage drops.","

Comfort, first

The Cirrus Circle is for people who want first access to new colors, product launches, fit guidance, and thoughtful updates from Nuage.

What members get

Members can receive early product notes, launch reminders, and styling ideas designed around barely-there comfort.

","The Nuage Engineering Lab","Our mission is simple: create underwear that feels like wearing nothing at all.","engineeringLab",[194,195,196],"comparison",{"_171":172,"_173":174},"headers",[191,192,193],"rows",[175,176,177,178],[188,189,190],[185,186,187],[182,183,184],[179,180,181],"Shape","Flat-Cut (Causes Wedgies)","3D Glute Contour (Stays Put)","Airflow","Solid Synthetic (Sweaty)","Micro-Mesh Structure (Breathable)","Fit Method","Elastic Band (Pinching)","Tension-Zoned Fabric (Smooth)","Edge Finish","Folded & Stitched (Bulky)","Raw-Cut (Invisible)","Feature","Traditional Seamless","The Nuage Alternative",{"_136":137,"_37":210,"_43":211,"_202":212,"_141":213,"_143":214,"_206":215,"_208":216},{"_136":137,"_37":200,"_43":201,"_202":203,"_141":204,"_143":205,"_206":207,"_208":209},{"_136":197,"_37":198,"_43":199},"richText","The \"Quick-Dry Shirt\" Micro-Mesh","

Most synthetic underwear feels like plastic—it traps heat and moisture. Our fabric is engineered with a structural mesh knit. This creates thousands of microscopic pathways for air to circulate and moisture to evaporate.

","Tension-Zoning (The \"No-Elastic\" Fit)","

Standard waistbands rely on a thin strip of elastic that acts like a rubber band, pinching the skin and creating red marks.

Instead, we use Differential Stretch Levels. We vary the density of the Polyamide/Elastane knit across the garment:

High-Tension Zones: Provide a secure \"stay-put\" fit around the hips without the narrow pressure of a band.
Low-Tension Zones: Allow for maximum expansion and breathability over the stomach and glutes.

","imagePosition","left","https://cdn.shopify.com/s/files/1/0800/1427/8952/files/NuAir_Flex_size_view_on_model_tinted_skin.png?v=1768370503&width=2000","Model wearing NuAir Flex underwear","insetImage","https://cdn.shopify.com/s/files/1/0800/1427/8952/files/8_6234ec28-1958-405f-ad2d-3da9e22a17de.png?v=1770280512&width=800","insetImageAlt","Illustration of Nuage tension zoning","The Wedgie-Proof 3D Contour","

Traditional seamless underwear is cut from a flat template, which forces the fabric to stretch over your curves, eventually leading it to \"snap\" into the center (the dreaded wedgie).

Our design features a dedicated glute contour. By knitting extra volume and shape into the rear of the garment, we ensure the fabric sits on the muscle, not between it. It stays anchored during squats, lunges, and sprints.

","right","https://cdn.shopify.com/s/files/1/0800/1427/8952/files/2_1f0226de-927e-43b7-810d-ae0c019fdbab.png?v=1768288899&width=2000","NuCloud Bra shown from the back","https://cdn.shopify.com/s/files/1/0800/1427/8952/files/9_250eb9c3-2c8a-4bbc-93fe-f1960775d5b2.png?v=1770280513&width=800","Illustration of the Nuage 3D glute contour","fallbackDescription","Learn more about Nuage Wears, our products, policies, and commitment to everyday 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