Shipping Policy

Nuage Shipping Policy

At Nuage, we aim to get your order to you as quickly and smoothly as possible. Please read below for details on how our shipping process works.

Shipping Details

Order Cutoff Time: Orders placed by 12:00 AM (midnight) will begin processing the next business day.

Processing Time: All orders are processed and shipped Monday through Friday, excluding holidays.

Fulfillment Time: Orders typically ship within 1–2 business days after being placed.

Shipping Method: We ship via Standard Express Shipping (Economy).

Shipping Rates

U.S. Orders (Continental U.S.):

Free shipping on all orders over $60

$6.90 flat rate for orders under $60

International Orders (including Canada):

Free shipping on orders over $60

$6.90 flat rate for orders under $60

Estimated Delivery Times

Domestic Orders (Continental U.S.):
3–5 business days after the order ships

International Orders:
5–8 business days after the order ships (depending on customs clearance)

Where’s My Order?

After your order ships, you’ll receive a shipping confirmation email with your tracking number. Please allow 1–2 business days for the tracking info to activate.

Note: If you place an order over the weekend (Friday evening to Sunday), it will be processed and shipped on Monday.

Shipping Delays

During peak times or holiday periods, there may be minor delays in fulfillment and delivery. We appreciate your patience and understanding.

Tracking Issues

Tracking Not Updating?
No worries — tracking numbers may take 1–2 business days to update from “pre-shipment” status.

Tracking Says Delivered But You Can’t Find It?

Check your mailbox – our soft envelope packages are designed to fit inside.

Check with a neighbor, doorman, roommate, or family member.

If it's still missing, reach out to us at info@nuagewears.com and we'll do our best to help.

Thank you for shopping with Nuage — we’re here to make your experience seamless!